Klubo Sites terms

1. Who this agreement is between

These terms are between Allyvate Pte. Ltd. (UEN 201934150N), trading as Klubo and Klubo Sites (“we”, “us”), and the business or person who orders a website (“you”). By ticking “I agree” or paying, you accept these terms, the policies on this page and our privacy policy. If you accept for a business, you confirm you are allowed to.

2. What Klubo Sites is

Klubo Sites builds a website for your business with our software and artificial intelligence (AI). You see a free preview, change it by typing, and pay to put it live. We then host it and look after it for a monthly fee.

3. The free preview

• The preview is free and you don't have to buy.
• It includes up to 20 changes. It is private and can't go live until you pay.
• We delete an unpaid preview, with its photos and details, 14 days after you start it. The date is shown on your preview, and we email you once about 3 days before.

4. Fees and payment

• Build fee: S$790, paid once when you go live. It is the same for every business.
• The price you pay is the one shown when you press Pay. A checkout stays open for 30 minutes.
• Hosting and care: S$49 a month for every site, charged to your card from the day your site goes live and each month after.
• A domain we register for you: a name ending in .com, .net or .org is included in the build fee for its first year, and its renewals are covered by the S$49 a month while you are a client. For any other ending you pay the difference from a .com price, shown before you pay. We don't buy premium names.
• Payments are processed by Stripe. We never see or store your full card number.
• No GST is charged: Allyvate Pte. Ltd. is not GST-registered. If that changes, we give you 30 days' notice.
• If a monthly payment fails, Stripe tries again and we let you know. If it is still unpaid 14 days after the due date, we may pause your site. If it is unpaid after 90 days, we may end this agreement and remove the site, after telling you at least 14 days before.
• We may change prices with at least 30 days' notice. New prices start at your next billing date, and you may cancel before then.

5. Going live

• After you pay, we check every page of your site and put it live within 1 working day on a free Klubo address; anything unusual is checked by our team first. If we miss that, you can ask for your build fee back (see Refunds).
• If you use your own domain, it goes live once the 2 settings we give you are changed. Time your domain provider takes, or settings not yet changed, don't count towards the 1 working day.
• We may refuse to publish, or ask you to change, anything that breaks our Acceptable Use Policy or our Claims Rules.

6. What is included

• The pages, words, design and motion built in your preview.
• Hosting, the padlock (https), backups, and a check every 5 minutes that your site opens.
• Changes after going live. Small changes (text, prices, hours, photos, colours, buttons) are unlimited and go live in about a minute, after our checks. Bigger ones (a new page, removing a page, or a claim like “best in Singapore”) are checked by our team first, usually the same working day. Up to 10 of those a month are included; unused ones don't carry over.
• Connecting your own domain, or a free address ending in klubosites.com.

7. What is not included

Online shops, delivery or ordering, booking systems, blogs, new custom features, full redesigns, search advertising and email hosting. We may quote for these separately. Nothing is added to your bill without your written yes.

8. Your responsibilities

• Everything you give us (text, photos, logos, prices, links, claims) must be accurate and yours to use, or used with permission.
• You must hold any licence your business needs, and give us any licence or registration number the law requires on your site.
• Parts of your site are written by AI from what you gave us. Check your site before it goes live and after every change: you are responsible for what your published site says.
• If people's faces appear in your photos, you confirm they agreed; for children, a parent or guardian agreed.
• You reply to people who contact you through your site, and handle their personal data as the PDPA requires (see the Data processing terms).

9. Ownership

• Your content (your text, photos, logo and business details) stays yours. You let us use it to build, host, back up and run your site.
• Our platform (the software, engine, themes, motion, templates and AI instructions) stays ours. While you pay, you may use your site as built on it.
• Your domain is always yours. If we register one for you, it is in your name, and we hand over control when you ask.
• With your permission, we may show your live site as an example of our work. You can withdraw that at any time.

10. Leaving

• You can cancel the monthly fee at any time from your site's page or by email. It stops at the end of the month you have paid for, and your site goes offline then.
• If you have paid at least 12 monthly fees, you may ask within 30 days of leaving for a copy of your site's pages, images and enquiries to host elsewhere. Our engine and design system aren't included.
• Leaving before that? You can still have the copy if you pay the monthly fees left to reach 12. For example, after 3 monthly fees you would pay 9 more at S$49 each.
• If we registered your domain, we stop renewing it once you've left. Ask us for what you need to move it.
• We delete your site's data within 90 days of the end, except what the law makes us keep (such as payment records).

11. Our responsibilities

We build and host your site with reasonable care and skill, keep it secure with reasonable measures, back it up, and fix faults in our platform within a reasonable time. We aim for your site to be up at all times but don't promise it will never be down.

12. Taking content down

We may remove content or pause a site, without a refund, if we reasonably believe it breaks the law, our Acceptable Use Policy or someone else's rights, or it is the subject of a valid takedown notice. Where it is safe and lawful, we tell you first and give you a chance to fix it.

13. What we don't promise

Klubo Sites is provided “as is”. We don't promise any number of visitors, enquiries, sales or search rankings. AI-written content may contain mistakes, which is why you check it. To the extent the law allows, we exclude all promises not written in these terms.

14. Limit on our liability

• Our total liability to you for all claims in any 12 months is limited to the fees you paid us in those 12 months.
• We aren't liable for loss of profit, revenue, business, goodwill or data, or for indirect loss.
• Nothing limits liability for death or personal injury caused by negligence, for fraud, or for anything the law doesn't allow us to limit.

15. You cover us for your content

You agree to pay our reasonable losses and costs (including legal fees) caused by content you gave us or asked us to publish, by your business breaking the law, or by a claim that your content breaks someone's rights.

16. Personal data

Our privacy policy explains how we handle your own details. When your site collects details from your customers, the Data processing terms below apply and are part of this agreement.

17. Changes to these terms

We may update these terms. For important changes we give at least 30 days' notice by email. If you keep using Klubo Sites after that, the new terms apply; if you disagree, you may cancel before they start.

18. Other legal points

• Neither of us is liable for delays caused by events outside reasonable control.
• You may not transfer this agreement without our written consent. We may transfer it to a company that takes over Klubo Sites, with notice to you.
• If one part of these terms can't be enforced, the rest still applies.
• Notices go by email to the address you gave us, and to us at hello@getklubo.com.
• These terms are governed by Singapore law. We first try to settle a dispute by talking, then by mediation at the Singapore Mediation Centre, before going to the Singapore courts. Small claims may go to the Small Claims Tribunals where eligible.
• No one else has rights under these terms (Contracts (Rights of Third Parties) Act).

Before you pay

The preview is free. You see your whole site and make up to 20 changes before you decide.

The S$790 build fee

• Full refund if we don't put your site live on a Klubo address within 1 working day of payment, unless the delay is because we asked you to fix something that breaks our policies.
• Not happy within 30 days of going live? We refund your build fee in full. Ask us by email or with Help in your site's chat within 30 days of the day your site first goes live. Your site then goes offline and the monthly plan stops. A domain we bought for you stays yours.
• Full refund if you are charged twice or by mistake.
• Otherwise, after the 30 days, the build fee isn't refundable once your site is live, because you saw and approved the site before paying.
• Refunds go back the way you paid, within 10 working days.

The S$49 monthly fee

• Cancel any time. You keep your site until the end of the month you've paid for. There are no refunds for part of a month.
• If your site is down for more than 24 hours in a row through our fault, we credit you one month.

How to ask

Tap Help in your site's chat, or email hello@getklubo.com with your site's address.

You may not use Klubo Sites for

• Anything illegal in Singapore, or helping someone break the law.
• Scams, fake businesses, pretending to be another person or business, or pages that trick people into giving logins or payment details.
• Unlicensed gambling, illegal drugs, weapons, or regulated goods sold without a licence.
• Adult or sexual content, or anything that sexualises children.
• Content that promotes violence, hatred, or hostility between races or religions.
• False statements of fact, presented as true, that harm the public interest.
• Made-up reviews or testimonials, or reviews copied from another business.
• Photos, logos, text or music you don't own or have no permission to use.
• Other people's personal data published without their consent.
• Multi-level marketing, get-rich-quick schemes, or unlicensed financial or investment services.
• Malware, hidden scripts, or anything that harms visitors' devices.
• Trying to break, overload or get around the security or limits of Klubo Sites, including by telling the AI to ignore its rules.

Regulated trades

Healthcare, aesthetics, property, finance, insurance, legal, alcohol and education businesses may use Klubo Sites only if they follow the Claims Rules and show any licence number the law requires. We may decline any regulated business.

What we do

Our software checks every preview and every change. We may refuse to publish, remove content, pause a site or end the agreement. For serious cases (scams, child safety, threats) we act at once and may report to the police or the relevant authority.

Report a site

Email abuse@getklubo.com with the page address and what is wrong.

Sending a notice

Email takedown@getklubo.com with:

• your name and contact details, and who you act for;
• the work you own (for example, the original photo or a link to it);
• the exact address of the page on a Klubo Sites site where it appears;
• a statement that you believe in good faith the use isn't authorised;
• a statement that the information is accurate and you own the work or may act for its owner;
• your signature (a typed name is fine).

What we do

• Confirm we have it within 1 working day.
• Remove or disable the material within 2 working days of a complete notice, and tell the site owner.
• The site owner may send a counter-notice if they believe they may use it. We may restore it unless the person who complained tells us they have started legal action.
• Sites with repeated valid complaints may be ended.

False notices

Knowingly false notices may make the sender liable under the Copyright Act 2021.

Other complaints

Trade marks, privacy or defamation: email takedown@getklubo.com with the page and the reason. We review each case and may remove content while we do.

1. Roles

For personal data that visitors give through your site, you are the organisation responsible under the Personal Data Protection Act 2012 (PDPA), and we process it for you as your data intermediary.

2. What we do with it

We store it, show it to you, send it to you by email and delete it, only to run your site, and only as these terms or your written instructions say.

Unless you switch them off in My site, we also answer each enquiry automatically at once: our AI writes a short answer using only what's on your site, marks it as automatic, and shows it to the visitor (and emails it to them if they left an email). It never confirms a booking or a time. You see every answer with the enquiry.

3. Your duties

• Keep the privacy notice we put on your site accurate (it is filled in from your details).
• Ask visitors only for what you need.
• Answer visitors' requests to see or correct their details (we help, see point 6).
• Don't ask us to process data in a way that breaks the PDPA.

4. Our duties

• Protection: reasonable security, including encryption in transit, access controls, separation between clients, and confidentiality for our team.
• Retention: form messages are kept for 12 months, then deleted. When the agreement ends we delete them within 90 days, after offering you a download.
• Breach notice: if a breach affects your visitors' data, we tell you without undue delay, aiming for within 24 hours of becoming aware, with what we know and what we are doing, so you can meet your own duties.

5. Our providers

You allow us to use the providers listed in our privacy policy. We bind them to protection duties at least as strong as these. We tell you before adding a new provider that handles your visitors' data, and you may object by cancelling.

6. Help with requests

We give you the tools, or on request the data, to answer a visitor's request to see or correct their details within the PDPA time limits.

7. Overseas

Where data is processed outside Singapore, we make sure the provider is bound to a standard of protection comparable to the PDPA.

8. Checks

Once a year, on request, we answer reasonable written questions about how we protect your data.